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Some quiz scores replaced with zero after using "set default grade"

Question asked by Nicholas Jones on Mar 7, 2019
Latest reply on Sep 25, 2019 by Nicholas Jones

This one has me and my coworkers thoroughly stumped. I'd like to withhold some of my troubleshooting so I don't bias or misdirect anyone, because what I've done clearly hasn't resolved the issue.


The basic problem is that at 5:44 am this morning, an instructor gave a score of 0 to students that had not taken his midterm. Multiple students received a score of 0 simultaneously, which helps confirm his explanation that he used the "Set Default Grade" function to do this.


However, 6 students that had taken the midterm and received a grade ended up receiving a 0 as well, and I can't figure out how. The grade book history shows these students having an actual score up until this morning, when their grades switched to zeroes. The instructor manually put their grades back. Any thoughts/steps?



  • There are students in the class who did not have their scores replaced with zeroes, ruling out that the instructor used the "overwrite grades" option for "Set Default Grade."