Hi,
We noticed the behaviour in some courses where a PDF is not loading (properly).
In the Files section of the course we uploaded several PDFs a while ago.
When trying to open them, it remains a blank sheet. As if there's no content there.
For some it started working all of a sudden, others remain empty.
We have tried in different browsers.
At first I thought it had to do with some rendering because canvas has its own PDF/docs engine.
But these files have been uploaded for more than 1 week already...
Any thoughts...?
Regards
Hi Kristof De Schrijver,
This might be caused by Canvas having an issue with their docviewer engine. You can find if Canvas is currently experiencing any issues by going to (Canvas Status ) as well as see any updates on the issues and when they are resolved.