AnsweredAssumed Answered

Some Students are experiencing problems logging on

Question asked by Andrew Brooks on Mar 17, 2019
Latest reply on Mar 17, 2019 by Kona Jones

Hi, I'm quite new and inexperienced using Canvas, I am at present using the free version with 3 classes of students in the context of GCSE Business in the UK, after I have successfully completed my course I am hoping to persuade my school to use this platform, I have already demonstrated during cpd.


The problem I am experiencing with a number of my students is as follows. Some of my students are telling me that when they enrolled in the course I have created during the lesson they did not get the option to create a password (I can't verify this is the case by the way). When they have tried to log back in next lesson they can not. In this case I have asked them to choose the forgot password option but the email never comes or else it does but the password reset does not work. Any suggestions?