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Older Canvas Files Blocked by Norton Safe Web

Question asked by WALTER HALIL on Mar 22, 2019
Latest reply on Mar 22, 2019 by Michael Zimmerman

What did Canvas do to the file structure of my old uploaded files? Any files that I uploaded to Canvas that are over approximately 4 weeks old are now being blocked by Norton Safe Web! The only files that are able to be downloaded are the ones less than 4 weeks old. If I re-upload the same file to Canvas, I have no problem opening that file. My students are complaining that they can't open files from home. This is a big issue because I teach elementary Music and I have dozens of files for every grade level of my school. It would take an enormous amount of time to re-upload everything with no guarantee that the same issue wouldn't happen again!

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