is there a customer service chat I can reach?
Hi johan and welcome to the Community! If you log in to Canvas and click on the question mark icon which is most likely on the left-hand side of your screen, you should see options for contacting support directly through Canvas. Options may vary in contacting Canvas Support, so you might check this tab when you have a moment. I did notice that this website appears to have an email where you can contact support through your own institution, if this is helpful, LMS · Bay State College
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