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Link to live 24/7 chat for faculty support?

Question asked by Doug Whitman on May 15, 2019
Latest reply on May 16, 2019 by Nicholas Jones

I am a faculty member using Canvas at a major public university.  I have been told that my university pays your company to provide 24/7 live chat support for our faculty.  I would be delighted to get their help.  If that's correct, could you please direct me to the live chat link?  


I have tried to find the link myself.  Maybe I am missing something, but after I log into my Canvas course as faculty, and I hit "help", I do not see anything about live chat.  The closest thing I see is called "Ask the Community".  But that sounds like I would simply post a question, and some random Canvas user would take his/her best guess at offering personal experience to answer my question.  That does not sound like the live chat service my university is paying for to get Canvas employees to help our faculty.  


Could you please direct me to the live chat for instructors?  



Doug Whitman