AnsweredAssumed Answered

Trouble Adding Students to Course

Question asked by Stephanie Jean Rountree on Aug 23, 2015
Latest reply on Aug 24, 2015 by Kona Jones

When I type in students to the "Add People" window, a handful of my students' names are not recognized, although I am using the correct format for entering names:


"Doe, John S." <johnsdoe@gsu.ed>, "Smith, Jane M." <>


Rather than returning the student's name as "Doe, John S.", Canvas returns the email address for both the name and email. How can I get the system to recognize the student's name? I know this is a relatively minor issue, but the grade book alphabetizes by name. So, when the student's email is the "name," they show up in the wrong order (making quick-grading frustrating).


Note: This is only an issue for three students. The other 47 students' information processed correctly.