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User File SIS Import Issue, Login Info Claimed

Question asked by Renny Thoms on May 29, 2019
Latest reply on May 30, 2019 by Matt Hanes

My questions involves the SIS import of the users file.  Out of thousands of records being imported, I'm having trouble with just three of them.  They receive the following error:

An existing Canvas user with the SIS ID 0123456  has already claimed 0123456's user_id requested login information, skipping

Yes, the SIS IDs appear to match.  Has anybody see this type of error before?