Hi, I'm a student taking a summer course for American Sign Language 2 online. I'm trying to complete one of the assignments that requires recording, but the camera seems to have issues. It gives me a white blank screen and I try to change it to the webcam: no video to HP wide Vision, but still nothing shows up. Also, I made sure the ecampus website was allowed to use my camera, microphone, and sound. Please respond, I'm not sure what is going on. Please contact me asap.
Thank you for responding, but I don't have the help option for report a problem or ask an expert. The only options that show in the help tab are Submit feature ideas, Search the guides, and ask your instructor a question. Also, I tried a different browser like internet explorer and it gave me this image. Plus, I checked to make sure it wasn't blocked on device manager. And if their is any technical issues my teacher told me not to talk to her, but to canvas. So, I don't really know whats going on. 
Destiny, I'm sorry to hear that you aren't getting the technical assistance you need. Unfortunately, this is not something members of the Canvas Community will be able to troubleshoot. Participants in this forum aren't able to look in your courses or investigate your device, operating system, and browser to see where the problem might lie. Could you ask your teacher if she has a preferred contact method that you can use to get technical help with this—perhaps someone in the IT department at your school?
Okay, thank you.
Destiny, I'm sorry to hear that you're experiencing this issue. A couple of questions - Does your camera work outside of Canvas? And, have you tried switching Internet browsers (Firefox or even Edge) or even using your phone and the Canvas app?
If none of this works, then I'd contact Canvas Support (and your teacher). To contact support click on the Help link in Canvas and "Report a Problem."
Hope this helps! Kona