Some of my student essays don't display with the SpeedGrader menu. Instead they say "box" at the top. Does anyone know why this would happen?
Susan, my best guess is that the student didn't submit the document in a Crocodoc compatible file format. Per the following guide - How do I use Crocodoc in Canvas assignments? - "Canvas currently supports .doc/.docx, .ppt/.pptx, and .pdf Crocodoc file formats." This is why many instructors on my campus require students to submit papers in .doc/docx or .pdf format.
Hope this helps!
Thanks, Kona. I had figured out that the problem was with RTF files.
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