I've heard of people having issues previously with annotations disappearing from Speedgrader and have never had an issue myself until today. A student contacted me asking if I could send over their feedback comments as their view is no longer showing the comments and they have a resub to prepare for. After going into canvas to take a look I can see that all of the in-line annotations (which consisted of highlight and point marker) have vanished from the submission. These were absolutely fine last week when the student met with me to discuss them.
I have checked the rest of my cohort work and everything else looks fine still. I am at a loss of how to assist the student as I do not have time to go back through the full submission and re-comment. All marking was done on Chrome via a windows PC and have been accessed absolutely fine on my office PC which also uses Chrome.
Urgent advice needed.