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Speedgrader annotations vanished from 1 student submission?

Question asked by Rebecca Daly on Jun 17, 2019
Latest reply on Jul 29, 2019 by Kona Jones

I've heard of people having issues previously with annotations disappearing from Speedgrader and have never had an issue myself until today.  A student contacted me asking if I could send over their feedback comments as their view is no longer showing the comments and they have a resub to prepare for.  After going into canvas to take a look I can see that all of the in-line annotations (which consisted of highlight and point marker) have vanished from the submission.  These were absolutely fine last week when the student met with me to discuss them.


I have checked the rest of my cohort work and everything else looks fine still.  I am at a loss of how to assist the student as I do not have time to go back through the full submission and re-comment.  All marking was done on Chrome via a windows PC and have been accessed absolutely fine on my office PC which also uses Chrome.


Urgent advice needed.