Canvas Admin

Anybody having Office Mix LTI issues?

Discussion created by Canvas Admin Expert on Aug 26, 2015
Latest reply on May 20, 2016 by Bill Gibson

So in the past couple of days, we have experienced issues where the LTI will not hook the mix into a content page.  I've verified that the video is marked for public viewing. I've uninstalled and reinstalled the lti.    Is there any way to find out if this is a Canvas or MS issue? I need to be able to determine if I should submit a ticket to Canvas or be perusing the MS forums.

Here are some screenshots below with steps.

 

1. I pull up the LTI via the RCE in a content page

1.png

2. I select the mix I want to embed and it does find it

 

2.png

3. After telling it to use the mix, the content remains blank

3.png

4. But there is code there when I switch over to the HTML Editor

4.png

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