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Known Issue or Work Around? My Mediasite Video View Prompts Canvas User for Log In

Question asked by Glenn Shew on Jun 26, 2019
Latest reply on Jun 26, 2019 by Michael Zimmerman

I have videos prepared in My Mediasite and embedded in Modules in Canvas.  When students (or I) try to access the videos, we are prompted for a log in.  (Canvas Log In Credentials will not authenticate the user.)  It seems the integration between Canvas and My Mediasite is not working properly.  If you go out of the module and click on the My Mediasite link and let the page appear, and then return to the module with the embedded video, it will play.  This extra step is obviously an issue for students.  Is this a known issue?  Is there a fix or another work-around?