AnsweredAssumed Answered

Teacher App cannot download PDF. 

Question asked by Joressia Beyer on Jul 7, 2019
Latest reply on Oct 4, 2019 by Joressia Beyer


I am having a new problem with the Canvas Teacher app on my iPad Pro. I have a file response question in a Quiz (not where students have to attached a PDF file.  When I open the file, the students responses are on the PDF.   When  I share the file to create a PDF, the file is blank. When I share the file to Notability app, the file comes across as a text file and it is blank. This was working fine two weeks ago and I had no problems sharing the PDF file.  


When I try to open up the PDF file on my iPhone using the Canvas Teacher app, the file is blank.


I was wondering if anyone else had experienced this behavior in the Canvas Teacher app accessing PDF files in file upload questions. 


Any ideas?   I have tried loading and reloading the app but to no avail. I have also submitted a help ticket but I’m still waiting to hear back from them.