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The file preview no longer works when I link it to a module page

Question asked by Susan Noh on Jul 25, 2019
Latest reply on Jul 29, 2019 by Ken Black


I have been linking some file previews to pages within Canvas modules. At first, it worked very well, and there were no issues. However, a week later, when I click on the links, while it does seem to transport me to the file section of Canvas, there is no longer a pop up window showing the document that I was file previewing. When I copy paste the link that I have in my URL bar, it works. I'm not really sure what's happening, but I would ideally like the pop-up window with file preview to come up every time. Is there something that I am doing wrong? 


Thank you!