When I click on an assignment in Assignments or on the same assignment in Modules, I get this message:
error retrieving assignment external tools
What does it mean and can you tell me what is wrong?
Hi Karin Huggens Welcome to the Canvas Community!
I can certainly tell you what that error message means, but cannot troubleshoot the cause.
It mean that the assignment uses an external tool, an LTI, and likely the integration was not properly configured.
Are you a teacher or a student?
If you are a student, talk to your teacher, Learn how at How do I send a message to a user in a course in the Inbox as a student?
If you are a teacher, did you install the LTI? if so, try reviewing the installation instructions and reinstalling the app. If you did not install the app, check with your school's Canvas admin to find out who did, and start your troubleshooting there. There is also the small chance that you did not intend to use that assignment feature, so look at that also.
Let us know how this works out for you,
Hi Kelley, I am a teacher and I didn't install anything (that I'm aware of). So I'm guessing I inadvertently chose the feature. Can you guide me on where to turn it off?
Hi Kelley, I just went and looked over one of the assignments again and noticed something called preview.jpg had been added. I don't know where it came from but when I deleted it and clicked from Modules and Assignments once more I don't get the error message.
Perhaps that Preview.JPG had something attached to it that gave the error.
Thank you for helping me on this I truly appreciate it!
Hi again, Karin
Glad I could be of assistance!
Retrieving data ...