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populating user accounts to Sub-Accounts

Question asked by Jalal Moussoui on Aug 1, 2019
Latest reply on Aug 1, 2019 by Jalal Moussoui

I exported users list at the root account and users list from a sub-account and found they don't match. There few accounts don't exist in the sub-account. A user account was created yesterday and got populated to sub-accounts fine but another user account got created today, using the same process, exist only at the root but not the sub-accounts. Is there any explanation for this?