How can I change my password when I no longer have access to the email account I used to establish my Instructure account?
I changed colleges. My old college rightly cut off my email. Most companies send a warning to the prior email account asking "did you change your email address" when you go to change it. I can't respond to an email like that and therefore, the transfer of account to a new email address can't happen... right?
What might I do to change the primary email address on the account? Thanks.
Hi Danielle -
I think the best way to adjust your primary email is to contact the college's Canvas Support team. The Canvas admin has the ability to manually adjust the email that is set for any user.
They may or may not be able to make the change due to permissions, content rights, etc. due to employment changes. If that's the case, maybe you could work with someone to export course content/resources you need. Again, there may be restrictions on that if the college "owns" the content...but I feel it's at least worth initiating a conversation.
I wish there was something more straightforward I could offer! Good luck!