AnsweredAssumed Answered

Cannot log into APP on ios

Question asked by Stacey Welz on Aug 21, 2019
Latest reply on Aug 22, 2019 by Kristin Lundstrum

I have an active account (which I'm currently logged into via my computer web browser), however when I downloaded the parent app and attempted to log in with the same credentials I get an "we could not find an account with that username", on the Microsoft login screen (after I selected my child's school).  I logged out of my account on my web browser and tried again with no luck.  

Any insights?  Thanks!