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Student cannot resume quiz after being kicked

Question asked by Joshua Hveem on Aug 22, 2019
Latest reply on Aug 23, 2019 by Kelley L. Meeusen

We have a student who is unable to resume a quiz (the older version of quizzes, not quizzes.next). The quiz allows for multiple attempts (see attached image "quiz settings.png") . They took the quiz once, tried to take the quiz again to get a better score, was kicked from the quiz, and not can't get back in.

They can get to the screen which gives them the option to Resume Quiz (see attached image "attempt screen.png") however when they click on Resume Quiz, they are sent to an error screen which simply says "Page Error Something broke unexpectedly. If you have a moment, click here to tell us what happened." (see attached image "error screen.png")

 

Has anyone experienced this and knows how to fix it?

Is there a way to force end a quiz attempt for a student?

 

Thank you for your help.

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