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"No Video" message when using "record/upload media"

Question asked by Natalie Havlina on Aug 24, 2019

I'm trying to record a video in a discussions using the "record/upload media" button. When I hit the button, a box pops up with "Record", "Mic" and "Webcam" in it. If I hit "record," it will record audio, but not video. When I click "Webcam", a drop-down appears that says, "No Video." I've adjusted the site settings to make sure the website is allowed to use my computer's camera. 


Any suggestions for how to convince Canvas there is a video camera? Or other ways to record a video to post for my students?