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"Access Denied" for some students when they click on a course in their dashboard

Question asked by Kathryn Gomes on Aug 27, 2019
Latest reply on Aug 27, 2019 by Kathryn Gomes

Hi, I am wondering if anyone can help with an issue a few of our students are having. They are able to log on to Canvas Enterprise successfully but when they click on certain courses (not all of them) they get a screen saying "access denied." This is only about 5 out of hundreds of students so I know it isn't an issue with how the teacher setup the course. I double checked, the courses are published. But I am looking for suggestions on how to help them. Any ideas? Currently they can't access any course content so it is urgent.