Tyler Schaben

Issues with the Media Comment Tool

Discussion created by Tyler Schaben on Aug 27, 2019
Latest reply on May 4, 2020 by crafte@easternflorida.edu

Hello Everyone,


My name is Tyler and I work at Creighton University.  I have started this discussion because we at Creighton have been experiencing numerous issues with the Media Comment tool.  Sometimes the tool will stop working in the middle of a recording and at other times it will fail to save and start an endless cycle of "spinning."


We have reached out to Canvas Support and have advised that we have affected users update their browsers as an out of date browser could be causing this issue.  Sometimes this fix works for a while, but then the tool begins to act odd again.  Overall, I find that this tool is pretty unreliable right now.


I was wondering if anyone else has had similar issues with this tool?  If so, have you had any success with remedying the problem long term?  I would love to hear from you!