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Acess Denied

Question asked by Rayna Jensen on Aug 28, 2019
Latest reply on Aug 29, 2019 by Stefanie Sanders

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I try to log on to canvas on my laptop and it tells me that access is denied with a picture of a lock. I can log onto canvas on my phone through the app, but I can't take quizzes on my phone.

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Sky V. King (FIU Online) Aug 29, 2019 2:09 PM
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Howdy Rayna,
Thanks for letting us know. Canvas is fully operational. You may want to try these troubleshooting steps:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Hope that helps!

Sky V.
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Stefanie Sanders Aug 29, 2019 2:15 PM
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Rayna Jensen Welcome to the Canvas Community! Sky has given you some great advice (thanks, Sky!). In addition, if you are able to access your Dashboard and courses but aren't able to access specific content, please ask your instructor, as it's possible they forgot to enable a setting that would make the content available to you. The quickest way to contact an instructor is through the Canvas Inbox (How do I send a message to a user in a course in the Inbox as a student?)
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