Why is my Dashboard and Inbox on Canvas are not working?

[sarahngo95]

When I click on Dashboard and Inbox, nothing shows up. Please let me know what I can do.

[Stef_retired · Accepted solution]

Hi,  @sarahngo95  Welcome to the Canvas Community! Here are some troubleshooting steps you can try.

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[sarahngo95]

Hi Stefanie,

Thank you for your response. So I've tried all of the methods that you suggested and none of it solved the problem. I mean everything was going well until last night, when I finished doing my homework and trying to submit it then it stopped working. The "courses" bar is okay, but when I clicked on "Dashboard" and "Inbox" nothing shows up. I have no idea what is going on and now I can't do anything with it.  

[Stef_retired]

 @sarahngo95 ‌, I'm sorry to hear that. If switching to a different browser hasn't solved the problem, please contact support for additional assistance (How do I get help with Canvas as a student?). A support agent will be able to look at your setup and quickly figure out what's amiss.