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Canvas not working

Question asked by Brenden Francisco on Aug 29, 2019
Latest reply on Sep 3, 2019 by Stefanie Sanders

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My canvas isn't working, just giving me blank flashing boxes. How do i fix it?

Stefanie Sanders

Aug 29, 2019 7:48 PM

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Hello, Brenden Francisco and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Stefanie Sanders

Aug 29, 2019 7:48 PM

Hello, Brenden Francisco and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Anna Barattin @ Stefanie Sanders on Aug 30, 2019 8:39 AM

I am having the same problem, even with Chrome. I am able to access my courses through the menu bar on the left (the windows in the middle are white and inactive) but once I am in, the content doesn't appear.

What should I do?

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Stefanie Sanders

@ Anna Barattin on Sep 3, 2019 10:18 AM

It looks like you're successfully accessing your courses now, Anna, but if you continue to have issues please contact Canvas Support (How do I get help with Canvas as a student? )

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Brenden Francisco Aug 29, 2019 7:51 PM

I had already tried all of that from previous people having the same issue. Need a fix to be able to do my assignments that are due.

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Stefanie Sanders

@ Brenden Francisco on Sep 3, 2019 10:20 AM

Brenden, it looks like you are now able to access your courses, but if you continue to experience difficulty please contact Canvas Support (How do I get help with Canvas as a student? )

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5 Replies

Stefanie Sanders Aug 29, 2019 7:48 PM
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Correct Answer
Hello, Brenden Francisco and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
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- Anna Barattin @ Stefanie Sanders on Aug 30, 2019 8:39 AM
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  I am having the same problem, even with Chrome. I am able to access my courses through the menu bar on the left (the windows in the middle are white and inactive) but once I am in, the content doesn't appear.
  
  What should I do?
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  - Stefanie Sanders @ Anna Barattin on Sep 3, 2019 10:18 AM
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    Correct Answer
    It looks like you're successfully accessing your courses now, Anna, but if you continue to have issues please contact Canvas Support (How do I get help with Canvas as a student? )
    Like • Show 0 Likes0
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Brenden Francisco Aug 29, 2019 7:51 PM
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I had already tried all of that from previous people having the same issue. Need a fix to be able to do my assignments that are due.
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- Stefanie Sanders @ Brenden Francisco on Sep 3, 2019 10:20 AM
  Mark Correct
  Correct Answer
  Brenden, it looks like you are now able to access your courses, but if you continue to experience difficulty please contact Canvas Support (How do I get help with Canvas as a student? )
  Like • Show 0 Likes0
  Actions

Canvas not working

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