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Help! My laptop has suddenly stopped allowing me to access my canvas courses, this is just what my dashboard looks like and I am unable to access any information (modules, recording, assessments, etc). I have no idea what to do!

Question asked by Hannah Kemble on Aug 29, 2019
Latest reply on Aug 30, 2019 by Tom Alway

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Stefanie Sanders

Aug 29, 2019 7:47 PM

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Hello, Hannah Kemble and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Stefanie Sanders

Aug 29, 2019 7:47 PM

Hello, Hannah Kemble and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Shahjahan Mirza @ Stefanie Sanders on Aug 29, 2019 10:41 PM

Thank you so much Stefanie Sanders ! Chrome worked well! Appreciate this!

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Shahjahan Mirza Aug 29, 2019 10:39 PM

Same thing happened to me yesterday. Use a different web browser like Chrome instead. Chrome worked well for me. It is probably already installed on you laptop. If not, download it.

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Tom Alway Aug 30, 2019 10:34 AM

I have seen that twice in the last three days and each time the user was using the Internet Explorer browser. Once they switched browsers everything presented itself normally.

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Stefanie Sanders Aug 29, 2019 7:47 PM
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Hello, Hannah Kemble and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
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- Shahjahan Mirza @ Stefanie Sanders on Aug 29, 2019 10:41 PM
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  Thank you so much Stefanie Sanders ! Chrome worked well! Appreciate this!
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Shahjahan Mirza Aug 29, 2019 10:39 PM
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Same thing happened to me yesterday. Use a different web browser like Chrome instead. Chrome worked well for me. It is probably already installed on you laptop. If not, download it.
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Tom Alway Aug 30, 2019 10:34 AM
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I have seen that twice in the last three days and each time the user was using the Internet Explorer browser. Once they switched browsers everything presented itself normally.
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Help! My laptop has suddenly stopped allowing me to access my canvas courses, this is just what my dashboard looks like and I am unable to access any information (modules, recording, assessments, etc). I have no idea what to do!

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