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Why won't my dashboard load?

Question asked by Daniela Ortiz Rodriguez on Aug 30, 2019
Latest reply on Aug 30, 2019 by scottd@instructure.com

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Hello, so recently I got logged into my canvas account and when I tried seeing my dashboard, the boxes indicating my classes would show up, but they would be glitching and wouldn't load the name of the classes I am taking. If someone could please explain to me why this is happening I would greatly appreciate it. Thank you

scottd@instructure.com

Aug 30, 2019 12:08 PM

Correct Answer

Hello Daniela and welcome to the Canvas Community!

Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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scottd@instructure.com

Aug 30, 2019 12:08 PM

Hello Daniela and welcome to the Canvas Community!

Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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scottd@instructure.com

@ scottd@instructure.com on Aug 30, 2019 2:04 PM

Hi Daniela,

I went back and checked and it appears that you are using Chrome version 51. I would recommend updating your browser.

Thanks,

Scott

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scottd@instructure.com Aug 30, 2019 12:08 PM
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Correct Answer
Hello Daniela and welcome to the Canvas Community!

Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
1 person found this helpful
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- scottd@instructure.com @ scottd@instructure.com on Aug 30, 2019 2:04 PM
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  Correct Answer
  Hi Daniela,
  I went back and checked and it appears that you are using Chrome version 51. I would recommend updating your browser.
  Thanks,
  Scott
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Why won't my dashboard load?

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