Canvas is going blank

[charlizes]

My canvas is not working. It will only show me my courses, but when I hit assignments or other things it goes blank.

[ericwerth · Accepted solution]

Hi  @charlizes  and welcome to the Community.  There have been a number of reports of something similar.  According to Instructure Status all systems are now operational but that wasn't the case yesterday when some users received page errors.  Have you tried recently to see if the issue is still happening?  I have also heard of issues with the Internet Explorer as a web browser.  If you are use IE, I would suggest trying in Chrome or FireFox instead or maybe checking the class using a mobile device to see if that makes a difference.

If none of this works, you might consider contacting Canvas Support to see if they can provide some insight (see How do I get help with Canvas as a student?  or How do I get help with Canvas as an instructor?).

Best wishes!

[lauren_sayer]

Hi Charlize, 

I would first check your Browser.  Are you running Internet Explorer?

 Check your device compatibility: https://community.canvaslms.com/docs/DOC-10721-67952720328
Check your browser compatibility: https://community.canvaslms.com/docs/DOC-12293-67952720329 Note that *Internet Explorer 11 is not a supported browser.*
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in https://community.canvaslms.com/docs/DOC-10554-4212710328, but your school’s support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.