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Auto Page Refresh during Quiz?

Question asked by Dr. Jennifer Langworthy on Sep 4, 2019

One of my students has e-mailed me to tell me his browser window automatically refreshed while he was taking a Quiz and that is why he earned 0 points on it. When I look at the Quiz log, I see he began it at 8:18 pm on 8/27, 18 seconds in there is a "stopped viewing" entry, then at 9:09 a "resumed" entry and then absolutely nothing. However, the quiz also indicates it was submitted on 8/27 at 8:38 pm. All of the questions were left unanswered. Additionally, it shows in his Activity report that he viewed it again on 8/30 7 times in the course of a minute. Can anyone explain how to interpret all this? 

   If it helps, the Quiz is set up to allow one attempt only for 20 minutes, which makes it seem like he opened, left, started back up and let the time run out without answering anything. Is that possible? Also, would he be allowed to see the correct answers like everyone else since it was submitted?

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