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DASHBOARD ISSUES

Question asked by Courtney Parente on Sep 4, 2019
Latest reply on Sep 4, 2019 by chofer@morainepark.edu

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When I try to load my dashboard on canvas the courses don't come up it is just grey boxes. I also cannot access my files/syllabus for some classes. I do not have this issue on the app on my phone.

chofer@morainepark.edu

Sep 4, 2019 7:51 PM

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Hello Courtney Parente Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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chofer@morainepark.edu Sep 4, 2019 7:51 PM
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Correct Answer
Hello Courtney Parente Welcome to the Canvas Community! Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
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