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Invalid Pairing Codes

Question asked by Amber Batten on Sep 4, 2019

Hello Canvas Community!  We have had numerous (more than five) reports of parents trying to set up observer accounts for their students and they are continuously getting "invalid pairing code" errors.  I have actually gotten this error myself.  It took three different pairing codes before one would take.  Is anyone else experiencing this issue?  I have requested that each parent provide me with the pairing codes they are getting the errors on, but none have responded to my request so far.

 

Thanks in advance,

 

Amber Batten

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