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Can someone help me with a group e-mail question?

Question asked by Matt Tomlinson on Sep 4, 2019
Latest reply on Sep 4, 2019 by Kelley L. Meeusen

I have a teacher trying to use the e-mail function in Canvas, but her students are an option when she's choosing recipients.  Students aren't an option at all.  In fact it says there's only one person in the class.  When I go into her class (I'm the admin) she has a student population.  


To make matters a bit more confusing, the student e-mail is working in separate classes.  


Before I open a case, does anyone have any tips to get the students into her e-mail recipients?