How do I receive notifications on my Samsung Galaxy s7 phone?

[karast01]

It won't let me receive notifications from my phone. My phone is registered in the canvas site. I went to the settings in my phone to allow canvas to send me notifications. Each time I try to access the notification preferences from the app, it says push notifications are not registered for this device. Right now, I have it set to send me text messages, but I prefer to receive notifications from the app. Thank you.

[pmartinez]

Hello Kala Rast and welcome to the Canvas Community! I have listed below a couple troubleshooting docs in response to your question if your a student: 

How do I add contact methods to receive Canvas notifications as a student? 

How do I set my Canvas notification preferences as a student? 

How do I add a text (SMS) contact method in Canvas as a student? 

How do I set up multi-factor authentication for my user account as a student? 

In response if your a instructor:

How do I add contact methods to receive Canvas notifications as an instructor? 

How do I set my Canvas notification preferences as an instructor? 

How do I add a text (SMS) contact method in Canvas as an instructor? 

https://community.canvaslms.com/docs/DOC-13693-4152814507 \

Please do let us know if you found this to be helpful. Thanks!

[arovner]

There seems to be some issues with the Text messaging and notifications, particularly with Verizon customers.  Check out these other posts:

• Canvas Text Notification
• Why won't my cell number register

I'm waiting for Canvas Support Chat to pick up so I can find out if there are any updates because it's still not working for us.

Best,

Amy

[KristinL · Accepted solution]

Just to note, SMS notifications will be retired in May 2020 - Upcoming Canvas Changes Feature Clarifications‌

[arovner]

 @KristinL ‌ Thank you for the update! It's been so busy/chaotic that I haven't had time to ready about upcoming changes.  I don't suppose they could wait until the end of Spring quarter (so mid-June) for those of us on quarter systems. I'll go there and request.

Stay well!

Amy