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issues opening canvas chapters

Question asked by Meline Bechrikian on Sep 5, 2019
Latest reply on Sep 5, 2019 by Kona Jones

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Issues opening CD2 course chapters and office 365 on MacPro. It was working OK till 2 days ago it started giving problems. I have also windows laptop and do not have any issues opening chapters and office. Please see attached file. help is welcomed.

Kona Jones

Sep 5, 2019 2:48 PM

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Meline, greetings! Were you using Safari on your Mac? If so, then I would recommend (1) try updating to the most recent version and if that doesn't work, then (2) try using a different web browser like Chrome.

if you're still experiencing this issue, here are some troubleshooting steps:

Check your device compatibility: What are the basic computer specifications for Canvas?
Check your browser compatibility: Which browsers does Canvas support?
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Hope this helps! Kona

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Kona Jones Sep 5, 2019 2:48 PM
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Correct Answer
Meline, greetings! Were you using Safari on your Mac? If so, then I would recommend (1) try updating to the most recent version and if that doesn't work, then (2) try using a different web browser like Chrome.

if you're still experiencing this issue, here are some troubleshooting steps:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support?
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Hope this helps! Kona
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