issues opening canvas chapters
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09-05-2019
02:28 PM
Issues opening CD2 course chapters and office 365 on MacPro. It was working OK till 2 days ago it started giving problems. I have also windows laptop and do not have any issues opening chapters and office. Please see attached file. help is welcomed.
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09-05-2019
02:48 PM
@bechrim6714 , greetings! Were you using Safari on your Mac? If so, then I would recommend (1) try updating to the most recent version and if that doesn't work, then (2) try using a different web browser like Chrome.
if you're still experiencing this issue, here are some troubleshooting steps:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support?
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Hope this helps! Kona
