AnsweredAssumed Answered

Why can't I access my files

Question asked by Felicia Williams on Sep 6, 2019
Latest reply on Sep 9, 2019 by Stefanie Sanders

Hello, 

im not sure if I'm in the right place, but when I try to access my canvas through chrome I am able to get into my account but I don't have access to any files or assignments. I followed the directions below but to no avail. I need to know what to do next. 

Hello,

Please try the following:


1. Log in to Canvas on a computer or mobile browser.
2. Go to Account >Settings > Approved Integrations. (All approved mobile devices should appear on the list at the bottom of the page).
3. Click on the trash can icon to delete authorization with "Canvas for iOS" as the app.
4. Uninstall and reinstall the app again.
5. Log in to the app again and authorize the mobile device.

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