AnsweredAssumed Answered

Student App network error

Question asked by Joe Fahs on Sep 9, 2019
Latest reply on Mar 3, 2020 by Joe Fahs

Has anyone encountered this issue on their EDU WiFi network?


For iOS devices only users on our EDU WiFi network are experiencing a Server Error - "401 - Unauthorized: Access is denied due to invalid credentials" error as soon as they look up the school. They never encounter the log on screen. The issue persists even after uninstalling and re-installing the app, rebooting the iPhone, and quitting and restarting the app itself.


Some takeaways from our troubleshooting so far:

  • Android devices appear to be working
  • Using a cellular network iOS devices can log on without issue
  • iOS users on other WiFi networks (like mine at home) can log on fine with the student app.


Instructure Support responded that the issue is not related to the iOS Student App but to the local WiFi network. Our network team has checked logs and firewall settings but nothing that shows up that explains the error message. 


Any suggestions that you have are welcome!


Joe Fahs - Eastern Nazarene College - 9-9-19