Why is my canvas screen blank?

[0609031494]

Every time I log into my canvas account everything but the side tool bar is blank no matter what I click on. How do I fix this?

[Stef_retired · Accepted solution]

Hello,  @0609031494  and  Welcome to the Canvas Community! We've had some reports of this over the past week, and it has generally turned out to be an issue with an incompatible or unsupported browser. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[spleasants]

So, I have gotten the same issue with Safari, Firefox, Edge, Chrome and Opera on Mac, iOS devices, Android, Windows and Linux.  This is not a browser issue from my investigating.  From looking at Baylors website, they have experienced this and have pointed possibly to Shibboleth.  When I did a view of the page in question, I noticed several several errors that failed to execute on the Canvas side.  I would ride Canvas support on this one to dig deeper. 

[Stef_retired]

 @spleasants ‌, so that Canvas Support can investigate the specific issue you've described, please submit a ticket (How do I get help with Canvas as an instructor?‌ or follow the support pathway set forth by your institution).

[VioletteDavis]

It worked for me to clear my site cookies!