Stephen Beale

What to do when I see 'There was an unexpected error, please contact support.' at Canvas import stage?

Discussion created by Stephen Beale on Sep 16, 2019

Hi all,

I am trying to import a Blackboard course into Canvas and it keeps failing, with the only issue showing as 'There was an unexpected error, please contact support.'

However, there is no link to support, so I have no idea where to contact them.

 

I should add that I have tried importing using the correct file format in the drop-down menu and also used the select content function (NB - I got the same error regardless of whether I only selected a few items that I know work or I selected all the content).

 

I am also wondering if anyone else has had this frustrating problem?

Thanks,

Steve

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