Stephen Beale

What to do when I see 'There was an unexpected error, please contact support.' at Canvas import stage?

Discussion created by Stephen Beale on Sep 16, 2019
Latest reply on May 26, 2020 by James Brooks

Hi all,

I am trying to import a Blackboard course into Canvas and it keeps failing, with the only issue showing as 'There was an unexpected error, please contact support.'

However, there is no link to support, so I have no idea where to contact them.

 

I should add that I have tried importing using the correct file format in the drop-down menu and also used the select content function (NB - I got the same error regardless of whether I only selected a few items that I know work or I selected all the content).

 

I am also wondering if anyone else has had this frustrating problem?

Thanks,

Steve

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