my canvas is not loading on my Apple Mac but i am able to access canvas on my school computers and i was asking is the problem with canvas or my computer.
Hi Alyssa Zuniga Welcome to the Canvas Community.
I'm wondering it is a browser issue. This has happened to a few people lately.
Check your device compatibility: What are the basic computer specifications for Canvas? Check your browser compatibility: Which browsers does Canvas support?
Note that *Internet Explorer 11 is not a supported browser.*Try a different browser. The latest version of Chrome works great in both Windows and MacOS.If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? , but your school’s support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
This might also be handy Computer Readiness Test: OEI Online Readiness Tutorials
Sing out if you need a hand.
Alyssa, Bobby has given you excellent troubleshooting tips. Since you mentioned that you're only experiencing the issue on your Mac, I wanted to add these additional steps on the assumption you're using Safari to access Canvas:
First, please check the version of Safari you're using (by clicking on Safari at the upper left and then About Safari) to ensure that you're using Safari 11 or 12. If you're not, you'll need to update your browser to the latest version.
If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.
Last, try switching to a different browser. Canvas works quite well on a Mac through Chrome, and Firefox works well also. Here's a list of supported browsers: Which browsers does Canvas support?
If this doesn't resolve the issue for you, please contact Canvas Support as Bobby suggests.
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