Hello! I'm just looking for troubleshooting help.
When I choose the screen capture option in Canvas Studio, I can create a video and get all the way to the upload option. When I click "upload," the processing bar always ends up at exactly 50%. The message indicates that the video has been 100% encoded but 0% uploaded. Then, the processing part just stops and the screencast video never makes it to Studio. Videos recorded through the "webcam capture" option all record and upload to Canvas Studio just fine. I have several faculty who would like to be able to use this, but I need to figure out what's tripping me up before I am able to bring them on board.
From a few of the other questions/answers I have read, I have tried incognito mode. I have cleared the cache/browsing history. I have tried this on both my work and home computer, just in case there was a strange firewall in the way. Just for fun, I uninstalled and then re-installed the screen recorder. Is there some kind of setting that I'm missing, or a simple step that I just continue to overlook?