AnsweredAssumed Answered

In Canvas Studio, video created through screen capture "encodes" but does not upload.  What could be wrong?

Question asked by Jamie Durler on Sep 16, 2019
Latest reply on Apr 13, 2020 by John McGee

Hello!  I'm just looking for troubleshooting help.


When I choose the screen capture option in Canvas Studio, I can create a video and get all the way to the upload option.  When I click "upload," the processing bar always ends up at exactly 50%.  The message indicates that the video has been 100% encoded but 0% uploaded.  Then, the processing part just stops and the screencast video never makes it to Studio.  Videos recorded through the "webcam capture" option all record and upload to Canvas Studio just fine.  I have several faculty who would like to be able to use this, but I need to figure out what's tripping me up before I am able to bring them on board.


From a few of the other questions/answers I have read, I have tried incognito mode.  I have cleared the cache/browsing history.  I have tried this on both my work and home computer, just in case there was a strange firewall in the way.  Just for fun, I uninstalled and then re-installed the screen recorder.  Is there some kind of setting that I'm missing, or a simple step that I just continue to overlook?


Thank you!