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Can't open a PDF in speedgrader

Question asked by Patricia Smith on Sep 18, 2019
Latest reply on Oct 19, 2019 by Patricia Smith

Why can't I open a pdf submission for just 2 students in my class.  The rest of the class shows the pdf automatically for me to annotate on. One i have to download the file, the other I can't open it at all.  If I log into their accounts, i can see their submissions though.  How can I fix this?