auto access textbook

[stermerl]

A student emailed me that they can't access their auto textbook.  They stated "My auto access textbook keeps referring to something called launchpad but I can't seem to access any of the links for this."

Does anyone know what that means?  Or where I can direct students for help with accessing their textbook if there is a problem?

Thanks,

Annie 

[Robbie_Grant · Accepted solution]

 @stermerl ,

Welcome to the Canvas Community!!!

This is something that you might need to contact your textbook publisher for.  Most of the etext integrations are provided by the publishers and typically need to be looked at from their end.

Robbie

[Stef_retired]

Hi,  @stermerl , Robbie has given you great advice: the textbook publisher will need to troubleshoot this. Perhaps this page of resources will help the student sort this out: I-Learn Support 

[kmeeusen]

Hi  @stermerl 

As  @Robbie_Grant  said, it is always best to contact the publisher. We have faculty at our school that also use LaunchPad, and because LaunchPad does not include a school-level admin function, we are unable to help them.

Here are a couple resources that might also be helpful....

• Instructor Quick Start Guide for Canvas Deep Integration (PDF Document)
• MacMillan Learning Integration Options

Good luck with this.

Kelley