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When I try to watch a video for my class it says there was an error that occured. Why?

Question asked by Alexia Dick on Sep 24, 2019
Latest reply on Sep 26, 2019 by Stuart Ryan

I am trying to watch a video for my college class but it says an error has occurred and that the video couldn't load. I have tried to reload but that didn't work, neither did logging out then back in. I need help! The video is past due and I need to be able to watch it ASAP.