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"Access Denied" to Canvas File Link as Part of Assignment

Question asked by Luanne Van Diepen on Sep 23, 2019
Latest reply on Sep 23, 2019 by



In one of my new online classes that began this morning, we need to read a particular document in a file, however, when I click on it, I get the "Access Denied" message and locked graphic. Does the instructor need to personally grant me access to that file or could there be a computer setting on my computer interfering? I am not having any trouble in my other online class accessing anything, nor am I any of the other areas for this new class that the instructor has asked us to review.


Thanks for the help!