AnsweredAssumed Answered

My students cannot log back in after auto-enrolling the first time!

Question asked by Troy Johnson on Sep 25, 2019
Latest reply on Sep 25, 2019 by Michael Zimmerman

Hello!  I am running an online course for students that I do not get to see face-to-face.  I used an automatic enrollment link to get the students enrolled in the class, which worked day 1.


However, when they tried to get back into the course on the next day, they were unable too, as it said "you are already enrolled in this class."  They never registered their emails and made a password, so they were unable to login.  When they click "Forgot Password", it does not send their emails a link to create a new password.


Because of this issue, these students are unable to get back into the course.


I need help on this quickly please as this is only a 4-week course! Thank you!


Troy Johnson