Hello April Emigh,
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Chat Started: Thursday, September 26, 2019, 10:30:02 (-0600)
Chat Origin: Canvas Admin/Faculty Support Chat
Agent Joseph E( 2s ) Joseph E: Hi April Emigh ! How can I help you today?
( 2m 33s ) April Emigh : I have 3 students in 3 different classes that I constantly every day have to reactivate. 2 students were from my class last semester that got an incomplete. I've invited them. Theyve accepted yet they dont stay activated. The other student is a paid student for this semester (but he is going to the student office to see if something happened on his end)
( 4m 50s ) Joseph E: I'll be happy to look into this for you! Sadly Canvas Support doesn't have access to your SIS platform to fully look into this, but it sounds like it's kicking them out after their automatic syncs go through. For better assistance, I would suggest reaching out to the help desk of your College who can help guide you/give you better answers than I can. Alternatively I can assign this case to a field admin who can also dig into this deeper for us. I would just need the URL links to the courses in question and the first and last name of each student to provide them that information.