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Error message when students are uploading video?

Question asked by Sarah Franchino on Sep 27, 2019
Latest reply on Oct 15, 2019 by C Chastine

I teach JHS Orchestra and have approx. 200 students. We are trying to have students upload videos of their playing as an assignment. Students with iPhones (which is most of them) keep getting an error message (see attached). I checked to make sure their phone permissions were set to allow Canvas to access their files. Android phones were also getting an error message. We've wasted too much class-time trying to troubleshoot.  Our administrator told us we are the only school experiencing this issue. Is anyone else out there experiencing similar issues with video uploads? Any help/input would be much appreciated! 

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