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Canvas did not extend time on a quiz

Question asked by Nick Lauzon on Oct 1, 2019
Latest reply on Oct 1, 2019 by

I have a quiz where students are given 30 minutes to complete it.  I ask students at the 28 minute mark if they need extra time.  I have it set to give them 5 minutes from the current time.  I have had it happen twice now where I gave students extra time and my moderate quiz says it gave them the extra time, but the students reported that the quiz ended after the original 2 minutes. Other students received the extended time and only those 2 students did not get the added time.  The first time I would consider it a mistake by the student but the second time is more than a student error.  I am wondering if anyone else has seen this issue and if there is anything I can do to ensure this does not happen again.