iPad app

[alarena]

How come the student iPad app keeps crashing?

[Bobby2]

Hi  @alarena  Thank You for your question.

I'm wondering if you may be having issues with your web browser. 

You will find that your browsing experience in Canvas will be much better if you use either Google Chrome or Mozilla Firefox.  You can check out what browser you are using and the version by going here: What browser am I using?

Here are the supported web browsers in Canvas. Remember that Internet Explorer is no longer supported: Which browsers does Canvas support?  If you are already using either Chrome or Firefox, you might try the other browser...making sure that they are up-to-date.  If you still are having issues after trying both browsers, then I would suggest reaching out to Canvas support.  They might be able to troubleshoot this more with you.

How do I get help with Canvas as a student?

How do I get help with Canvas as an instructor?

Sing out if you need a hand

[KristinL · Accepted solution]

Hi Angel - Which version of Canvas Student are you using? If you are using 6.6.4, please submit a ticket to Canvas Support.  How do I get help with the Student app on my iOS device?‌

[alarena]

I am using the updated version. There is no ticket support on the app and I reported it to my school but the app keeps crashing and only on the iPad.